The Chronic Care Management Programme is a one-to-one, personalised virtual lifestyle care programme designed for customers with a clinical diagnosis of a chronic condition*. Coaching is provided by a dedicated Physician Health Advisor**, Registered Nurse, and Dietician to support effective condition management and minimise the risk of future complications.

This service is not meant to provide you with medical treatment nor to create a doctor-patient relationship, but to guide you in changing your lifestyle to improve your health conditions.

Your Physician Health Advisor* will reach out by phone or email to coach and support lifestyle and behavioural changes that can improve your health.

For the avoidance of doubt, the service is not meant to provide you with healthcare and/or medical treatment nor to create a doctor-patient relationship, but to guide you in changing your lifestyle habits to improve your health conditions.

This programme is designed to support you in making lasting lifestyle habits over 12 months, including weekly follow-ups for the first 2 months, and monthly follow-ups for another 10 months.

Here is what you can expect from the Programme:

First call must be conducted via Teams video call, subsequent sessions will be conducted virtually, either via a Teams video call or phone call.

Prudential Assurance Company Singapore (Pte) Ltd has partnered with Teladoc Health to give their customers access to world-class healthcare services at no cost. All medical information of policyholders obtained by Teladoc Health service are confidential and Teladoc Health will not be sharing the policyholder’s and/or dependant’s medical records or test report with Prudential Assurance Company Singapore (Pte) Ltd, unless consented by the policyholder / dependent.

Teladoc Health, Inc is the service provider for Chronic Care Management Programme. Teladoc Health is a global virtual care leader in telehealth services with over 25 years in business serving millions of customers in Asia and around the world.

For more information, refer to https://www.teladochealth.com/ .

To join the programme, you will need:

• An active PRUApex International Health insurance plan;
• A prior diagnosis of one of these conditions: hypertension (high blood pressure), prediabetes, diabetes, or hyperlipidemia (high cholesterol); and
• Medical results and reports of the relevant conditions that are issued no more than 3 months ago:

No, there is no additional fee to join the Chronic Care Management Programme.

Do note that the tests, treatments, procedures, devices or medication recommended by the Physician Health Advisor may or may not be covered by Policy with Prudential Assurance Company Singapore. We encourage you to check your coverage with Prudential beforehand:

• Hotline: 1800 303 7920 (+65 6303 7920 if calling from overseas)
• Email: PRUApexHealthHelp@prudential.com.sg

If you have been diagnosed with hypertension, prediabetes, diabetes, or hyperlipidemia, you are eligible to enroll via one of the following options:

• Visit the enrolment portal at: prusg.teladochealthasia.com .
• Or send an email to PRUHealthServiceSG@teladochealth.com

We will ask for a few basic details — your full name, date of birth, and policy number — as shown in your PRUApex International Health plan. Your policy number can be found in your e-card in your secured MyHealthWallet web/member App.

Once your enrolment is complete and you are confirmed as eligible, your Physician Health Advisor will contact you by phone or email to guide you through every step of your health journey.

For further questions regarding information about this service, eligible members can contact Teladoc Health via hotline at 1800 303 7920 (+65 6303 7920 if calling from overseas) and select option 3.

Alternatively, e-mail us at PRUHealthServiceSG@teladochealth.com

Service languages included English and Mandarin, and our service hours are Monday to Sunday from 9am to 9pm SGT (except Singapore public holidays).

To ensure the protection of personal data and uphold information security standards, registration cannot be done through hotline.

You can enroll securely through:

• Our enrolment portal: prusg.teladochealthasia.com .
• Or email us at PRUHealthServiceSG@teladochealth.com

For further information on enrolment, please refer to “How do I enroll for Chronic Care Management Programme?” question above.

No, Teladoc’s Physician Health Advisors do not prescribe medication.

If you require medication for your existing chronic condition, please speak with your treating doctor or specialist.

You may approach Prudential for a premium review if your hypertension or hyperlipidaemia condition has significantly improved. Please note that the result of the review is based on the latest information provided on your condition and the decision is at the discretion of Prudential. Prudential reserves the right to ask for any further medical evidence or examination as proof of the condition.

To request a premium review or if you have any additional questions:

• Contact your Prudential Financial Consultant, or representative of a distributor duly appointed by Prudential Singapore.
• Alternatively, contact the PRUCustomer Help Line at 1800 303 7920 (+65 6303 7920 if calling from overseas) Monday to Friday from 9am-6pm SGT, excluding Singapore Public Holidays.