Personal Medical Advisor Service provides personalised medical support and guidance for serious medical conditions** from diagnosis, treatment, through to recovery – all guided by a dedicated Physician Case Manager*.

Use the Personal Medical Advisor Service when you want:

• Another opinion on your diagnosis or treatment plan.
• Help deciding if a surgery is the right path.
• Specific medical questions answered.
• Recommendation of in-panel, in-person specialists for your medical condition.

By enrolling into the Personal Medical Advisor Service you will receive:

• A dedicated Physician Case Manager for a virtual second medical opinion consult and management of the following services below;
  • Access to panel medical opinions from our panel of global specialist experts.
  • Assist with decision support, validate diagnoses and evaluate treatment plans.
  • Recommend suitable doctors for appropriate treatment via PRUHealth Team (Prudential’s dedicated in-house team for appointment scheduling).
  • Ongoing consultation and support until your treatment is complete.

If you have a serious medical condition** and want more clarity about your diagnosis or treatment options, the Personal Medical Advisor Service is here to help.

Your Physician Case Manager* will contact you by phone or email and guide you through every step of your medical journey, making sure you feel supported and informed.

Prudential Assurance Company Singapore (Pte) Ltd has partnered with Teladoc Health to give their customers access to world-class healthcare services at no cost. All medical information of policyholders obtained by Teladoc Health service are confidential and Teladoc Health will not be sharing the policyholder’s and/or dependant’s medical records or test report with Prudential Assurance Company Singapore (Pte) Ltd, unless consented by the policyholder / dependent.

Teladoc Health, Inc is the service provider for Personal Medical Advisor Service. Teladoc Health is a global virtual care leader in telehealth services with over 25 years in business serving millions of customers in Asia and around the world.

For more information, refer to https://www.teladochealth.com/ .

To join the programme, you will need:

• An active PRUApex International Health insurance plan;
• Previous medical consultations with at least one medical practitioner, with a prior diagnosis and in need of further guidance or opinions from other medical practitioners; and
• Your official medical records and reports relevant to your medical conditions*.

Most second opinion services simply review your medical reports and provide an independent diagnosis and recommended treatment plan. After that, you are often left with questions and need to find a suitable doctor to carry out the treatment on your own.

The Personal Medical Advisor Service not only provides a second opinion but also assistance. In addition to providing expert / second medical opinion from global experts. Our team – led by your Physician Case Manager – supports you throughout your medical journey.

This includes:

• Explaining your medical reports and recommendations
• Helping you find the right specialists and assist with appointment booking
• Providing ongoing follow-up and guidance based on your needs

No, there is no additional fee.

Enrolling is simple. You can:

• Visit the enrolment portal at: prusg.teladochealthasia.com .
• Or send an email to PRUHealthServiceSG@teladochealth.com

We will ask for a few basic details — your full name, date of birth, and policy number — as shown in your PRUApex International Health plan. Your policy number can be found in your e-card in your secured MyHealthWallet web/member App.

Once your enrolment is complete and you are confirmed as eligible, a dedicated Physician Case Manager will be assigned to you and will contact you by phone or email to guide you through every step of your health journey.

For further questions regarding information about this service, eligible members can contact Teladoc Health via hotline at 1800 303 7920 (+65 6303 7920 if calling from overseas) and select option 3.

Alternatively, e-mail us at PRUHealthServiceSG@teladochealth.com

Service languages include English and Mandarin, and our service hours are Monday to Sunday from 9am to 9pm SGT (excluding Singapore public holidays).

To ensure the protection of personal data and uphold information security standards, registration cannot be done through hotline.

You can enroll securely through:

• Our enrolment portal: prusg.teladochealthasia.com .
• Or email us at PRUHealthServiceSG@teladochealth.com

For further information on enrolment, please refer to “How do I enroll for Personal Medical Advisor Service?” question above.

The assessment of treatment is based on medical necessity. Generally, you will be referred to available treatment locally, but you may be recommended to obtain consultation or treatment abroad in rare instances where there is a lack of local expertise in relevant fields.

Please note that if you decide to proceed with the treatment plan as recommended by Teladoc Health, the cost of medical treatment may or may not be covered by Policy with Prudential Assurance Company Singapore. The scope of services would follow the area of coverage. For example, a customer who has a plan for “Asia” can only engage for services within that region.

You are advised to confirm your policy coverage with Prudential via hotline 1800 303 7920 (+65 6303 7920 if calling from overseas) or e-mail at PRUApexHealthHelp@prudential.com.sg before performing the treatment.

It is natural that medical opinions from different doctors can vary. Teladoc Health provides an independent opinion to help you make an informed decision.

We encourage you to discuss the Teladoc Health report with your treating doctor. Teladoc Health does not directly treat patients or prescribe medication – the final decision is always yours, in consultation with your treating doctor.

Our goal is to give you clarity and confidence so you can choose what is best for your health.

Yes. If you agree to the referral, Prudential will assist in making an appointment with the doctor at the earliest convenience, and you will typically receive the appointment confirmation within 5 working days, on a best effort basis.

Appointment slots are subject to the doctor’s availability, and the recommendation is to make the appointment at least 7 days in advance.